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About AgeMate
Here's the lowdown on our company's history, our location, and the background of our team.
Where is AgeMate based?
AgeMate is a registered company in and based out of Singapore.
How long has AgeMate been around for?
AgeMate was founded in May of 2022 and officially opened for business in November 2022.
Does AgeMate have a good Trustpilot score?
We pride ourselves on transparency. Check out our TrustPilot here
Shipping & Delivery
Here's where AgeMate products ship from, and how long you can expect for delivery.
Where do you ship from?
We ship all orders from Hong Kong. By producing our products in China and shipping from Hong Kong, this allows us to keep our supply chain lean and, in turn, keep costs competitive and shipping times low for you.
How long does it take to ship my order?
Standard orders are tracked via Australia Post:
- NSW, VIC, ACT: 7-10 calendar days
- QLD, SA: 8-12 calendar days
- WA/NT/TAS: 10-15 days
Express orders are tracked via DHL Express:
- All States: 3-5 calendar days
Will my order be tracked?
Yes, you will receive a tracking number upon your order being dispatched.
Below is a list of shipping partners we work with depending on your location:
USA - DHL
New Zealand - NZ Post
UK - Royal Mail
Australia - AusPost
Singapore - DHL
How much does shipping cost?
Shipping is free over $100. Otherwise we charge a flat $10 shipping for all orders.
Can I come and pick up my order in person?
Unfortunately, no. We ship from our international distribution centre in Hong Kong.
Third-Party Testing Certificates
We take the quality and testing of our products very seriously. Our products are tested by an independent USA laboratory for purity and heavy metals.
DLB Heavy Metals Certificate
How to Use Agemate Products
Here's our recommended serving information for AgeMate products.
Can I take your products with our current medication?
Most likely, yes. The Daily Longevity Blend has no known reactions with medications. That said, as always, consult your doctor before commencing.
Can I mix your products in a smoothie?
Yes, absolutely! We recommend that the smoothie is cold, so that it doesn't disturb the efficacy of the ingredients.
Can I take your products while breastfeeding?
First and foremost, it's always best to consult your doctor before commencing any new supplement whilst breastfeeding and it's always best to err on the side of caution. For that reason, we recommend not taking NMN whilst pregnant or breastfeeding.
That said, when taken at the right doses (under 1,000mg daily), it is unlikely that NMN will cause any adverse effects to your or bub as it is stimulating the production of NAD+, something that the body produces naturally anyway.
There have also been studies using mice demonstrating the that the fetus is healthier after NAD+ supplementation. You can read about that here.
Managing Your Subscription
Here's how to manage your subscription, including cancelling, pausing, rescheduling, or swapping your AgeMate products for other items.
How do I log in?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
Alternatively, from our website:
- If you are on desktop, click on the 'Subscriber Log In' link in the footer under 'More'
- If you are on mobile, click the hamburger navigation top left of your screen, then select 'Subscriber Log In'
Can I cancel my subscription at any time?
Yes, absolutely. You can cancel your subscription at any time by logging into your online account or by contacting our customer support team at hello@agemate.com.
How do I create an account?
If you purchase a subscription, your account will have automatically been created when you checked out.
If you have not purchased or purchased without a subscription, you will not have nor can create an account. The account is specifically for subscribers only.
I'm having trouble logging in. What do I do?
Your log in email is the same email you used when purchasing your subscription. If you cannot remember it, simply send an email to our customer support team at hello@agemate.com and we'll sort you out.
How do I change my delivery frequency?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Then click 'Delivery Schedule' and choose between the selected options and click save to confirm
How do I change my order date?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Click 'Next Charge Date' then select the date you wish to be charged on and click 'Update Next Shipment Date' to confirm.
If you want your order immediately, simply click 'Order Now'.
How do I increase or decrease the quantity on my subscription?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Click on the 'Product' link and update the quantity
How do I add, remove, or swap products on my subscription?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Click on whichever product you'd like to add, select whether you want a 'once-off' or ongoing 'subscription'.
How do I update my shipping or billing address?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Click 'Shipping Address' and update your details accordingly
How do I update my payment information?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Then click 'Payment Method' and follow the prompts.
How do I cancel my subscription?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Then click 'Cancel Subscription'.
Payments, Returns & Exchanges
How to purchase, pay for, return or exchange AgeMate products.
What are my payment options?
Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay.
I'd like a refund. How do I get one?
Simply send an email to hello@agemate.com and we'll get it sorted within 24 hours.
What is your 100 day money back guarantee?
We know some things take time, that's why we offer a 100 day trial. If you're not seeing results with AgeMate for any reason within 100 days, you can send the product back and receive a full refund on your first order, no questions asked.
I've changed my mind about an order. Can I exchange it?
While we don't offer exchanges, we understand that sometimes a return may be necessary.
If you wish to return an unopened item, here's how you can do so within 30 days of your purchase:
1) Email us at hello@agemate.com with your order number and return details.
2) A $10 shipping fee applies for returns. We'll send a payment link for convenience.
3) Once the fee is paid, we'll send a return label. Ship the unopened item back to us in its original condition.
4) Once your return arrives at our warehouse, typically within 2-3 weeks, we will immediately process your refund.
Wholesale
Here's a little info about our online distribution model.
Can I buy AgeMate from any retail locations?
Unfortunately, no. We only sell our products directly to customers online.
Can I buy wholesale quantities of AgeMate products to stock in my store?
Unfortunately, we are not exploring wholesale opportunities at this time.