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About AgeMate
Here's the lowdown on our company's history, our location, and the background of our team.
Was AgeMate founded in Australia?
Yes. AgeMate was founded in Melbourne, Australia, where our headquarters remain today. Our products are developed, manufactured, and shipped from Australia.
Where is your head office?
Our office is based out of Cremorne in Melbourne, Victoria. We also have a Singapore office.
How long has AgeMate been around for?
AgeMate was founded in May of 2022 and officially opened for business in November 2022.
Are your products TGA approved?
Yes. AgeMate's Daily Longevity Blend is TGA-compliant and manufactured in Sydney, Australia. Our formulation uses CellVive NMN™, a TGA-approved NMN source, and all products are produced and shipped locally from our Sydney warehouse.
AgeMate is proud to be one of the first longevity supplement brands in Australia to achieve full TGA compliance. As the regulatory landscape around NMN has evolved, we've led the way in meeting these standards, ensuring our customers can trust that what they're taking is safe, legal, and held to the highest quality benchmarks in the country.
Does AgeMate have a good Trustpilot score?
We pride ourselves on transparency. Check out our TrustPilot here.
About AgeMate Products
Everything you need to know about NMN and the Daily Longevity Blend.
Where is AgeMate made?
AgeMate's Daily Longevity Blend is proudly manufactured and packaged in Sydney, Australia by our production partner LIPA. Our Daily Longevity Blend is fully TGA-compliant, using CellVive NMN™ as our NMN source, which meets Australian regulatory requirements. All orders are fulfilled from our Sydney warehouse and shipped with Australia Post.
What actually is NMN?
NMN, or Nicotinamide Mononucleotide, is a naturally occurring compound derived from niacin (vitamin B3). It is a direct precursor to NAD+, a molecule found in every living cell that plays a critical role in energy production, cellular repair, and overall cell function.
As we age, our NAD+ levels naturally decline. NMN supplementation supports the body's ability to maintain healthy NAD+ levels, helping your cells function as they did when they were younger.
What are the benefits of taking NMN?
NMN's primary role is to support the production of NAD+, one of the most important molecules in the body. NAD+ is involved in hundreds of cellular processes including energy metabolism, DNA repair, and healthy gene expression.
By supplementing with NMN, you're giving your body the building blocks it needs to maintain optimal NAD+ levels as you age. Every serve of AgeMate's Daily Longevity Blend contains 500mg of NMN.
Is your NMN tested for purity?
Yes, absolutely. Our NMN is tested for purity, and it's not the only ingredient we test. Our product is manufactured by Lipa, a TGA-licensed pharmaceutical facility in Australia. As part of their regulated manufacturing process, ingredients and finished batches are tested to meet TGA standards, and a Certificate of Analysis is produced for every batch.
Are there any side-effects to taking NMN?
NMN is a form of vitamin B3 that is commonly found in green vegetables, legumes, and meat. While it is considered safe for most people, there are some potential side effects that you should be aware of.
In some very rare cases NMN can cause headaches, dizziness, and an upset stomach in some people. NMN may interact with certain medications that we are currently unaware of, so if you are taking any prescription drugs, it is important to speak to your doctor before taking NMN.
How long until I start seeing results?
Everyone metabolises NMN differently, so some people may notice effects more quickly than others. Typically though, below is a good timeline of what you may experience:
Around Day 7: some notice their energy feels a little more stable.
Around Day 30: some experience sharper focus and a steadier mood as the blend builds in their system.
Around Day 90+: the effects tend to be more consistent and cumulative over time.
Shipping & Delivery
Here's where AgeMate ships from, and how long you can expect for delivery.
Where do you ship from?
All Australian orders are shipped directly from our Sydney warehouse via Australia Post, with standard and express options available. Orders are typically processed within 1-2 business days.
How long does it take to ship my order?
Orders are typically processed within 1-2 business days from our Sydney warehouse.
Once shipped, standard delivery times vary by region: NSW, VIC and ACT in 2-6 business days, QLD and SA in 3-8 business days, and WA, NT, TAS and NQLD in 5-10 business days.
Express shipping delivers in 1-4 business days for metro areas and 3-6 business days for rural areas.
Will my order be tracked and shipped by AusPost?
Yes. All orders are shipped via Australia Post and are fully tracked. You'll receive a tracking number via email once your order has been dispatched.
How much does shipping cost?
Standard shipping is $10 on orders under $99, and free on orders over $100.
Express shipping is $29.99 on orders under $300, and free on orders over $300.
Do you ship to countries other than Australia?
Yes. AgeMate ships to New Zealand, Singapore, the United Kingdom, and the United States. Shipping times and costs vary by region.
Can I come and pick up my order in person?
Unfortunately we don't offer in-person pick up at this time. All orders are fulfilled and shipped from our Sydney warehouse.
How to Use Agemate Products
Here's our recommended serving information for AgeMate products.
How do I use AgeMate?
Mix one level scoop (3.3 g) with 240 ml of cold water. Take daily in the morning, with or without food. Drink within 30 minutes of mixing.
Can I take AgeMate with my current medication?
We recommend consulting your doctor or healthcare professional before starting any new supplement, especially if you are taking medication or managing a health condition.
What does AgeMate taste like?
A hint of berry, subtly sweet with a light natural refreshing sourness. The sweetness comes from thaumatin, a natural plant-based sweetener that won't spike insulin.
Can I mix AgeMate into a smoothie?
Yes, absolutely! We recommend that the smoothie is cold, so that it doesn't disturb the efficacy of the ingredients.
Can I take AgeMate while breastfeeding?
First and foremost, it's always best to consult your doctor before commencing any new supplement whilst breastfeeding and it's always best to err on the side of caution. For that reason, we recommend not taking NMN whilst pregnant or breastfeeding.
Managing Your Subscription
Here's how to manage your subscription, including cancelling, pausing or rescheduling.
How do I log in?
Click the link below to log in:
Alternatively, from our website:
- If you are on desktop, click on the 'Subscriber Log In' link in the footer under 'More'.
- If you are on mobile, click the hamburger navigation top left of your screen, then select 'Subscriber Log In'.
Can I cancel my subscription at any time?
Yes, absolutely. You can cancel your subscription at any time by logging into your online account or by contacting our customer support team at hello@agemate.com.
How do I create an account?
If you purchase on a subscription, your account will have automatically been created when you checked out.
If you have not purchased or purchased without a subscription, you will not have nor can create an account. The account is specifically for subscribers only.
I'm having trouble logging in. What do I do?
Your log in email is the same email you used when purchasing your subscription. If you cannot remember it, simply send an email to our customer support team at hello@agemate.com and we'll sort you out.
How do I change my delivery frequency?
Click the link below to log in:
- After logging in, click 'Manage Subscription'.
- Then click 'Delivery Schedule' and choose between the selected options and click save to confirm.
How do I change my order date?
Click the link below to log in:
- After logging in, click 'Manage Subscription'.
- Click 'Next Charge Date' then select the date you wish to be charged on and click 'Update Next Shipment Date' to confirm.
- If you want your order immediately, simply click 'Order Now'.
How do I update my shipping or billing address?
Click the link below to log in:
- After logging in, click 'Manage Subscription'.
- Click 'Shipping Address' and update your details accordingly.
How do I update my payment information?
Click the link below to log in:
- After logging in, click 'Manage Subscription'.
- Then click 'Payment Method' and follow the prompts.
How do I cancel my subscription?
Click the link below to log in:
- After logging in, click 'Manage Subscription'.
- Then click 'Cancel Subscription'.
Payments, Returns & Exchanges
How to purchase, pay for or return AgeMate products.
What are my payment options?
Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay.
What is your 30 day money back guarantee?
We're confident you'll love AgeMate but if you're not completely satisfied, just email us within 30 days of receiving your order and we'll issue a full refund.
I've changed my mind about an order. Can I exchange it?
While we don't offer exchanges as this is a consumable product, we understand that sometimes a return may be necessary.
If you wish to return an unopened item, here's how within 30 days of your purchase:
1) Email us at hello@agemate.com with your order number and return details.
2) A $10 shipping fee applies for returns. We'll send a payment link for convenience.
3) Once the fee is paid, we'll send a return label. Ship the unopened item back to us in its original condition.
4) Once your return arrives at our warehouse, typically within 2–3 weeks, we will immediately process your refund.
I'd like a refund. How do I get one?
Simply send an email to hello@agemate.com and we'll get it sorted for you.
Wholesale
Here's a little info about our online distribution model.
Can I buy AgeMate from any retail locations?
Unfortunately, no. We only sell our products directly to customers online.
Can I buy wholesale quantities of AgeMate products to stock in my store?
Unfortunately, we are not exploring wholesale opportunities at this time.
