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About AgeMate
Here's the lowdown on our company's history, our location, and the background of our team.
Was AgeMate founded in Australia?
Yes. AgeMate was conceptualised and founded in Australia.
How long has AgeMate been around for?
We're relatively young. AgeMate was founded in May of 2022. We officially opened for business in September 2022
Our team has owned and operated various companies for 20+ years – one of our founders previously operated a supplement company, and another has deep experience in commercialising pharmaceuticals. So we understand the importance of product development, great customer service, attention to detail, and full transparency.
How long has AgeMate been around for?
AgeMate was founded in May of 2022 and officially opened for business in November 2022.
Are your products FDA approved?
No, the FDA does not approved supplements.
Does AgeMate have a good Trustpilot score?
We pride ourselves on transparency. Check out our TrustPilot here
About AgeMate Products
Everything you need to know about NMN, Resveratrol, TMG and the Daily Longevity Blend.
What actually is NR?
NR, or Nicotinamide Riboside, is a derivative of niacin (vitamin B3) and a precursor to a molecule called NAD+. Simply put, it's a natural supplement that boost the NAD+ levels of your cells.
NAD+ is a molecule that exists in every living cell, and it's critical to your cells production of energy. As we get older, our NAD+ levels decline. Supplementing and boosting NAD+ can help us generate more energy, and help our cells function as they did when they were younger.
What are the benefits of taking NR?
NR is a supplement that has been gaining popularity in recent years due to its potential health benefits.
NR stands for nicotinamide riboside, and it is a precursor to nicotinamide adenine dinucleotide (NAD). NAD is an important coenzyme that plays a role in energy production, cell repair, and gene expression. levels of NAD decline with age, and this has been linked to age-related diseases such as Alzheimer's and Parkinson's.
Some studies have shown that NR supplementation can increase NAD levels, which may in turn help to improve cognitive function and delay the onset of age-related diseases. However, more research is needed to confirm these potential benefits.
For now, NR remains a promising supplement for those looking to support their health as they age.
Where is your NR made?
All of AgeMate's products are manufactured and packaged in cGMP-certified facility in China, developed in Australia, and third-party tested by laboratories in the USA.
Is NR natural or synthetic?
All NR on the market, including ours, is synthetically produced.
Naturally-derived NR is very unstable, prohibitively expensive and has a short expiration date (under 30 days). With synthetic NR, we can more accurately control the purity and the life span is a minimum 12 months.
There is no negative effect physiologically from taking synthetic NR compared to natural.
Is NR Vegan, GMO free, and free of nasties?
Yes, yes and yes. Our NR is vegan, GMO-free, and does not contain anything other than pure NR.
Which foods are natural sources of NR?
Broccoli, avocados and almonds are foods that naturally contain NR, albeit in small quantities.
500mg of pure NR is the equivalent of taking 25kg of broccoli.
Is your NR tested for purity?
Yes. We test every batch of NR, and all AgeMate products for purity, before they're released to customers. We also share the certificate of analysis on every product page. All AgeMate NR demonstrates purity in excess of 99%, and is free of heavy metals.
It has also been stability tested through a 30 day test to ensure our product remain stable even in 40C temperatures. We didn't find any significant degradation in the product.
Are there any side-effects to taking NR?
NR is a form of vitamin B3 that is commonly found in green vegetables, legumes, and meat. While it is considered safe for most people, there are some potential side effects that you should be aware of.
In some very rare cases NR can cause headaches, dizziness, and an upset stomach in some people. NR may interact with certain medications that we are currently unaware of, so if you are taking any prescription drugs, it is important to speak to your doctor before taking NR.
How long until I start seeing results?
Everyone metabolises NR differently, so some people may notice effects more quickly than others.
Typically though, below is a good timeline of benefits you may experience:
Day 1-15: Improved energy, memory and cognition.
Day 15-60: Potential weight loss and improved insulin sensitivity.
Day 60-180: Reduction in biological age.
What is the difference between NR and regular B3?
NR is a derivative of B3 (NR) and is one step further down the pathway to produce NAD+.
NR has also shown more impressive effects in mouse models (improved vascular health, longer lifespan, less arterial damage etc, which NR did not).
Further, new trials for NR in humans have shown it to have a positive effect on areas like insulin sensitivity in pre-diabetic patients.
We have a very informative blog on our website, if you’re keen to learn more.
What does NR taste like?
Neutral with a very slight hint of sourness like L-carnitine or vitamin C.
Is NR like collagen? Can it help with hair/skin/nails?
Think of NR like the ying to collagen’s yang.
Collagen is more beneficial for external factors like skin elasticity whilst NR benefits focus around internal factors like boosting metabolism, improving DNA repair, improving heart health, and boosting muscle function as we age
Can NR help with diabetes & heart health?
A recent study showed NR to improve insulin sensitivity in pre-diabetic patients over 55. NR is also known for improving heart health.
Shipping & Delivery
Here's where AgeMate products ship from, and how long you can expect for delivery.
Why do you ship from Hong Kong?
Yes, all orders are shipped from Hong Kong via DHL Express.
How long does it take to ship my order?
We ship all US orders with DHL express. Shipping times to metropolitan locations is typically 4-6 days, and 6-8 days for rural locations.
Will my order be tracked and shipped by DHL Express?
Yes it will. You order will be shipped via DHL Express.
You will receive a tracking number upon your order being dispatched.
In the UK, orders are shipped with Royal Mail. In New Zealand, orders are shipped with NZ Post.
How much does shipping cost?
Shipping is free to all US customers.
Do you ship to countries other than the USA?
Yes, we offer shipping to Australia, New Zealand and the UK.
Can I come and pick up my order in person?
Sadly, no. We ship all orders from Hong Kong and do not have a physical presence.
How to Use Agemate Products
Here's our recommended serving information for AgeMate products.
How much NR should I take?
If you're under 60, the recommended dosage is 500-750mg daily.
If you're over 60, you can take 750-1,000mg daily.
Can I take your products with our current medication?
Most likely, yes. NR has no known reactions with medications. That said, as always, consult your doctor before commencing.
Can I mix your products in a smoothie?
Yes, absolutely! We recommend that the smoothie is cold, so that it doesn't disturb the efficacy of the ingredients.
Can I mix NR powder with hot drinks or in cooked food?
High temperatures can denature NR, reducing its effectiveness, which is why we do not recommended mixing with hot drinks or cooking with food.
Can I take your products while breastfeeding?
First and foremost, it's always best to consult your doctor before commencing any new supplement whilst breastfeeding and it's always best to err on the side of caution. For that reason, we recommend not taking NR whilst pregnant or breastfeeding.
That said, when taken at the right doses (under 1,000mg daily), it is unlikely that NR will cause any adverse effects to your or bub as it is stimulating the production of NAD+, something that the body produces naturally anyway.
There have also been studies using mice demonstrating the that the fetus is healthier after NAD+ supplementation. You can read about that here.
Managing Your Subscription
Here's how to manage your subscription, including cancelling, pausing, rescheduling, or swapping your AgeMate products for other items.
How do I log in?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
Alternatively, from our website:
- If you are on desktop, click on the 'Subscriber Log In' link in the footer under 'More'
- If you are on mobile, click the hamburger navigation top left of your screen, then select 'Subscriber Log In'
Can I cancel my subscription at any time?
Yes, absolutely. You can cancel your subscription at any time by logging into your online account or by contacting our customer support team at hello@agemate.com.
How do I create an account?
If you purchase a subscription, your account will have automatically been created when you checked out.
If you have not purchased or purchased without a subscription, you will not have nor can create an account. The account is specifically for subscribers only.
I'm having trouble logging in. What do I do?
Your log in email is the same email you used when purchasing your subscription. If you cannot remember it, simply send an email to our customer support team at hello@agemate.com and we'll sort you out.
How do I change my delivery frequency?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Then click 'Delivery Schedule' and choose between the selected options and click save to confirm
How do I change my order date?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Click 'Next Charge Date' then select the date you wish to be charged on and click 'Update Next Shipment Date' to confirm.
If you want your order immediately, simply click 'Order Now'.
How do I increase or decrease the quantity on my subscription?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Click on the 'Product' link and update the quantity
How do I add, remove, or swap products on my subscription?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Click on whichever product you'd like to add, select whether you want a 'once-off' or ongoing 'subscription'.
How do I update my shipping or billing address?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Click 'Shipping Address' and update your details accordingly
How do I update my payment information?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Then click 'Payment Method' and follow the prompts.
How do I cancel my subscription?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Then click 'Cancel Subscription'.
Payments, Returns & Exchanges
How to purchase, pay for, return or exchange AgeMate products.
What are my payment options?
Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay.
I'd like a refund. How do I get one?
Simply send an email to hello@agemate.com and we'll get it sorted within 24 hours.
Can I return your product to an Australian location?
Yes. We have a warehouse located in Melbourne where you can return any product you wish to exchange or refund.
What is your 100 day money back guarantee?
We know some things take time, that's why we offer a 100 day trial. If you're not seeing results with AgeMate for any reason within 100 days, you can send the product back and receive a full refund on your first order, no questions asked.
I've changed my mind about an order. Can I exchange it?
While we don't offer exchanges, we understand that sometimes a return may be necessary.
If you wish to return an unopened item, here's how you can do so within 30 days of your purchase:
1) Email us at hello@agemate.com with your order number and return details.
2) A $10 shipping fee applies for returns. We'll send a payment link for convenience.
3) Once the fee is paid, we'll send a return label. Ship the unopened item back to us in its original condition.
4) Once your return arrives at our warehouse, typically within 2-3 weeks, we will immediately process your refund.
Wholesale
Here's a little info about our online distribution model.
Can I buy AgeMate from any retail locations?
Unfortunately, no. We only sell our products directly to customers online.
Can I buy wholesale quantities of AgeMate products to stock in my store?
Due to TGA regulations, we don't currently support local distribution within Australia. Though, we'd be interested to hear from you.
Please send an email to hello@agemate.com with your details and we'll get back to you within 24 hours.