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About AgeMate
Here's the lowdown on our company's history, our location, and the background of our team.
Where was AgeMate founded?
AgeMate was conceptualised and founded in Australia. All products continue to be developed between Australia and our headquarters in Singapore.
Where is your company registered?
We are registered in Singapore as AgeMate Pte Ltd.
Where is your head office?
Our headquarters are based out of Singapore.
How long has AgeMate been around for?
We're relatively young. AgeMate was founded in May of 2022. We officially opened for business in September 2022
Our team has owned and operated various companies for 20+ years – one of our founders previously operated a supplement company, and another has deep experience in commercialising pharmaceuticals. So we understand the importance of product development, great customer service, attention to detail, and full transparency.
Weren't you guys called BetrLabs?
Yes. Originally we were called BetrLabs, but we rebranded to AgeMate at the beginning of 2023. We felt that BetrLabs was a bit corny, and AgeMate was a more friendly and approachable name for our consumer products. We also chose AgeMate as it allowed us to secure global trademarks.
Are your products FDA approved?
No, the FDA does not approve supplements but rather medicines.
Does AgeMate have a good Trustpilot score?
We pride ourselves on transparency. Check out our TrustPilot here
About AgeMate Products
Everything you need to know about NMN and our Daily Longevity Blend.
What actually is NMN?
NMN, or Nicotinamide Mononucleotide, is a derivative of niacin (vitamin B3) and a precursor to a molecule called NAD+. Simply put, it's a natural supplement that boost the NAD+ levels of your cells.
NAD+ is a molecule that exists in every living cell, and it's critical to your cells production of energy. As we get older, our NAD+ levels decline. Supplementing and boosting NAD+ can support energy production and metabolism.
NMN has recently been popularised by the Australian Harvard professor and longevity thought-leader, David Sinclair.
What are the benefits of taking NMN?
NMN is a supplement that has been gaining popularity in recent years due to its potential health benefits.
NMN stands for nicotinamide mononucleotide, and it is a precursor to nicotinamide adenine dinucleotide (NAD). NAD is an important coenzyme that plays a role in energy production, cell repair, and gene expression. levels of NAD decline with age, and this has been linked to cognition and neurological support.
Some studies have shown that NMN supplementation can increase NAD levels, which may in turn help to improve cognitive function and support healthy ageing. However, more research is needed to confirm these potential benefits.
For now, NMN remains a promising supplement for those looking to support their health as they age.
Where is your NMN made?
All of AgeMate's products are manufactured and packaged in China, developed in Australia and Singapore, and third-party tested by laboritories in the USA.
In fact, all NMN that you see on the market is produced in China. Even if they say 'Made in 'XYZ country', they are likely referring to the end packaging of the product, and not the manufacturing of the ingredients.
For this reason, all of AgeMate's supply chain, including our shipping warehouse, is based in Hong Kong. We ship every order daily worldwide, arriving in 5-7 days with express options available.
Is NMN natural or synthetic?
All NMN on the market, including ours, is synthetically produced.
Naturally-derived NMN is very unstable, prohibitively expensive and has a short expiration date (under 30 days). With synthetic NMN, we can more accurately control the purity and the life span is a minimum 12 months.
Is NMN Vegan, GMO free, and free of nasties?
Yes, yes and yes. Our NMN is vegan, GMO-free, and does not contain anything other than pure NMN.
Which foods are natural sources of NMN?
Broccoli, avocados and almonds are foods that naturally contain NMN, albeit in small quantities.
500mg of pure NMN is the equivalent of taking 25kg of broccoli.
Is your NMN tested for purity?
Yes. We test every batch of NMN, and all AgeMate products for purity, before they're released to customers. We also share the certificate of analysis on every product page. All AgeMate NMN demonstrates purity in excess of 99%, and is free of heavy metals.
It has also been stability tested through a 30 day test to ensure our product remain stable even in 40C temperatures. We didn't find any significant degradation in the product.
Are there any side-effects to taking NMN?
NMN is a form of vitamin B3 that is commonly found in green vegetables, legumes, and meat. While it is considered safe for most people, there are some potential side effects that you should be aware of.
In some very rare cases NMN can cause headaches, dizziness, and an upset stomach in some people. NMN may interact with certain medications that we are currently unaware of, so if you are taking any prescription drugs, it is important to speak to your doctor before taking NMN.
How long until I start seeing results?
Everyone metabolises NMN differently, so some people may notice effects more quickly than others.
Typically though, below is a good timeline of benefits you may experience:
Day 1-15: Support energy, memory and cognition.
Day 15-60: Support healthy weight and glucose metabolism.
Day 60-180: Support long-term healthy ageing.
What is the difference between NMN and regular B3?
NMN is a derivative of B3 (NR) and is one step further down the pathway to produce NAD+.
Further, new trials for NMN in humans have shown it to have a positive effect on areas like glucose metabolism.
What does NMN taste like?
Neutral with a very slight hint of sourness like L-carnitine or vitamin C.
Is NMN like collagen? Can it help with hair/skin/nails?
Think of NMN like the ying to collagen’s yang.
Collagen is more beneficial for external factors like skin elasticity whilst NMN benefits focus around internal factors like supporting metabolism, DNA repair, heart health, and muscle function as we age.
Is NMN better than NR?
Both are effective NAD+ boosters and function almost identically within the body. In fact, almost all NMN needs to be converted to NR before it enters our cells. Rest assured, taking either NMN or NR will serve its intended purpose.
What are your capsules made from?
Our capsule material is hydroxypropyl methylcellulose (HPMC). It is derived from wood pulp, vegan, clear, tasteless, and non-irritating.
We do not use carrageenan.
Shipping & Delivery
Here's where AgeMate products ship from, and how long you can expect for delivery.
Why do you ship from Hong Kong?
It's a great question and we aim for 100% transparency in everything we do.
The reason is NMN is currently not yet approved by the TGA for sale within Australia. NMN is only approved by the TGA for export use only.
For this reason, we operate under a UK entity. Since all NMN is produced in China anyway, we ship out of Hong Kong to keep our costs competitive and shipping times low.
NMN has been consumed for 10+ years globally with almost no adverse side effects being reported. Recent studies are now showing the real, tangible benefits of NMN consumption as we age.
We have faith the TGA will at some point authorise its distribution within Australia, but as you might imagine, governmental regulatory bodies must, by their very nature, lag behind scientific advancements.
How long does it take to ship my order?
Shipping times to metropolitan locations is 5-7 days, and 7-10 days for rural locations.
Which carrier do you use to ship my order?
It depends on where you're located. We work with local carriers with most major countries, which you can see when checking out after you input your destination country.
How much does shipping cost?
Shipping is free on most orders over $100. If under $100, shipping is typically $10. Please refer to our Shipping Policy for more information.
Can I come and pick up my order in person?
Sadly, no. We ship all orders from our international warehouse in Hong Kong.
Third-Party Testing Certificates
We take the quality and testing of our products very seriously. Each batch of AgeMate products is tested by an independent US and UK laboratory for purity and heavy metals before they're released to customers.
NMN Certificate of Analysis
Resveratrol Certificate of Analysis
TMG Certificate of Analysis
How to Use Agemate Products
Here's our recommended serving information for AgeMate products.
How much NMN should I take?
The maximum dosage guidelines for NMN in New Zealand state is 274mg, equivalent to 100mg of niacin.
If I am taking capsules, do I take both together or separately?
For optimal results, take 2 x 250mg capsule in the morning with breakfast.
Can I take your products with our current medication?
NMN has no known reactions with medications. That said, as always, consult your doctor before commencing.
Can I mix your products in a smoothie?
Yes, absolutely! We recommend that the smoothie is cold, so that it doesn't disturb the efficacy of the ingredients.
Can I mix NMN powder with hot drinks or in cooked food?
High temperatures can denature NMN, reducing its effectiveness, which is why we do not recommended mixing with hot drinks or cooking with food.
Can I take your products while breastfeeding?
First and foremost, it's always best to consult your doctor before commencing any new supplement whilst breastfeeding and it's always best to err on the side of caution. For that reason, we recommend not taking NMN or any of our products whilst pregnant or breastfeeding.
Managing Your Subscription
Here's how to manage your subscription, including cancelling, pausing, rescheduling, or swapping your AgeMate products for other items.
How do I log in?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
Alternatively, from our website:
- If you are on desktop, click on the 'Subscriber Log In' link in the footer under 'More'
- If you are on mobile, click the hamburger navigation top left of your screen, then select 'Subscriber Log In'
Can I cancel my subscription at any time?
Yes, absolutely. You can cancel your subscription at any time by logging into your online account or by contacting our customer support team at hello@agemate.com.
How do I create an account?
If you purchase a subscription, your account will have automatically been created when you checked out.
If you have not purchased or purchased without a subscription, you will not have nor can create an account. The account is specifically for subscribers only.
I'm having trouble logging in. What do I do?
Your log in email is the same email you used when purchasing your subscription. If you cannot remember it, simply send an email to our customer support team at hello@agemate.com and we'll sort you out.
How do I change my delivery frequency?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Then click 'Delivery Schedule' and choose between the selected options and click save to confirm
How do I change my order date?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Click 'Next Charge Date' then select the date you wish to be charged on and click 'Update Next Shipment Date' to confirm.
If you want your order immediately, simply click 'Order Now'.
How do I increase or decrease the quantity on my subscription?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Click on the 'Product' link and update the quantity
How do I add, remove, or swap products on my subscription?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Click on whichever product you'd like to add, select whether you want a 'once-off' or ongoing 'subscription'.
How do I update my shipping or billing address?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Click 'Shipping Address' and update your details accordingly
How do I update my payment information?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Then click 'Payment Method' and follow the prompts.
How do I cancel my subscription?
Click the link below to log in:
https://agemate.com/tools/recurring/get-subscription-access
After logging in, click 'Manage Subscription'
Then click 'Cancel Subscription'.
Payments, Returns & Exchanges
How to purchase, pay for, return or exchange AgeMate products.
What are my payment options?
Visa, Mastercard, Amex, PayPal, Apple Pay, Google Pay.
I'd like a refund. How do I get one?
Simply send an email to hello@agemate.com and we'll get it sorted within 24 hours.
How do I return your product?
Please email hello@agemate.com and we will send you details for how to best lodge a return.
What is your 100 day money back guarantee?
We know some things take time, that's why we offer a 100 day trial. If you're not seeing results with AgeMate for any reason within 100 days, you can send the product back and receive a full refund on your first order, no questions asked.
I've changed my mind about an order. Can I exchange it?
While we don't offer exchanges, we understand that sometimes a return may be necessary.
If you wish to return an unopened item, here's how you can do so within 30 days of your purchase:
1) Email us at hello@agemate.com with your order number and return details.
2) A $10 shipping fee applies for returns. We'll send a payment link for convenience.
3) Once the fee is paid, we'll send a return label. Ship the unopened item back to us in its original condition.
4) Once your return arrives at our warehouse, typically within 2-3 weeks, we will immediately process your refund.
Wholesale
Here's a little info about our online distribution model.
Can I buy AgeMate from any retail locations?
Unfortunately, no. We only sell our products directly to customers online.
Can I buy wholesale quantities of AgeMate products to stock in my store?
Though are we not currently pursuing any local distributors, we'd be interested to hear from you.
Please send an email to hello@agemate.com with your details and we'll get back to you within 24 hours.