AGEMATE PTE LTD PRIVACY POLICY
ABOUT THIS PRIVACY POLICY
Agemate Pte. Ltd. (UEN No. 202414470N) has obligations concerning the collection, use, disclosure and storage of personal information. These obligations are set out in the Personal Data Protection Act 2012 of Singapore (“PDPA”). Our collection, use, disclosure and storage of your personal information will be carried out in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).
In this Privacy Policy, references to "AgeMate", "we", "us" and "our" are to AgeMate Pte Ltd (UEN No. 202414470N).
By accessing and using the Website, you consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy.
We will review and update this Privacy Policy from time to time. Any changes to our Privacy Policy will be published on our website or notified to you where appropriate. Your continued use of the Website and our services constitutes your acknowledgement and acceptance of such changes. You may obtain a copy of our current Privacy Policy from our website or by contacting us using the contact details below.
WHAT IS PERSONAL INFORMATION?
"Personal information" is information or an opinion about an identified individual or reasonably identifiable individual, whether true or not and whether recorded in material form or not.
In this Privacy Policy, “personal information” will also include data, whether true or not, about an individual who can be identified either (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
WHAT IS SENSITIVE INFORMATION?
"Sensitive information" is a sub-category of personal information which includes information about an individual's racial or ethnic origin, political opinions, membership of political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record, health information, genetic or certain biometric information.
WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?
We collect information about you and your interactions with us. The types of personal information we may collect about you will depend upon the nature of our interaction with you. Specifically, the personal information we collect and hold includes:
· full name;
· mailing address;
· gender;
· email address;
· telephone number or mobile number;
· payment details, such as your credit or debit card information;
· billing address;
· information provided to us via customer surveys;
· the location from which you have come to our website and the pages you have visited;
· technical data, which may include your Internet Protocol (IP) address, the types of devices you are using to access the Website, device attributes, browser type, language and operating system; and
· for employees:
o occupational and employment details including employment status and any previous work experience; and
o information from or in connection with your resume or job application if you apply for a position with us.
We collect and record personal information about individuals such as:
· our customers/clients/members, potential customers/clients/members and their representatives;
· our partners and volunteers;
· our suppliers, potential suppliers and their representatives, directors, partners, proprietors and shareholders
· contractors, subcontractors, potential contractors and subcontractors and their representatives in relation to providing goods and services to us;
· our employees past and present, including applications; and
· any other person who comes into contact with us.
HOW DO WE COLLECT PERSONAL INFORMATION?
We may collect personal information directly from you.
We may collect this information when you use the Website or communicate with us through the Website, by telephone, by e-mail or through a written application. In some circumstances the collection of personal information may be required by law. As you interact with the Website, we may automatically collect your personal information such as technical data by using website cookies or other forms of technology.
Specifically, we may collect your personal information when:
· when you use or buy our products or services;
· when you provide us, or you offer or apply to supply us, with goods or services;
· when you request information about us, our services, programs or events;
· when you provide feedback to us;
· when you visit or fill in a form on the Website;
· when you visit premises from which we operate;
· when you submit a job application to us;
· when you contact us by telephone, email, social media, post or in person; and
· when we are otherwise required or authorised by law.
We may also receive your personal information from third parties which are located in various countries. These include your technical data from analytics providers such as Google, advertising networks and personal information from providers of technical, payment and delivery services.
CAN I REMAIN ANONYMOUS?
You cannot remain anonymous if you wish to make purchases from us.
WHY DO WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION?
We collect, hold, use and disclose your personal information for any or all of the following purposes:
· to perform our organisational functions and activities in order to operate our business efficiently;
· to identify and communicate with you;
· to enable us to provide you with requested information, products or services,
· including repeat purchases via subscriptions;
· to assist our members by providing them with information and support;
· to administer our promotions, surveys and competitions;
· to help us to manage and enhance the programs, events and services we provide to you;
· to help us to manage and enhance goods and services we procure from our suppliers and subcontractors;
· to manage and administer any account you hold with us;
· to enable you to access and use our Website and online services;
· to operate, improve and optimise our Website and online services and user experience;
· to send support and administrative messages, reminders, technical notices, updates, security alerts, and information to you;
· to send marketing and promotional messages to you and other information that has been requested or which may be of interest;
· to process any application submitted by you;
· to respond to any queries or complaints you have made;
· to comply with our legal obligations; and
· to assist government and law enforcement agencies or regulators.
The purposes listed above may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
DIRECT MARKETING
We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. We will always obtain your consent to direct marketing communications where we are required to do so by law and if we intend to disclose your personal information to any third party for such marketing.
When you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.
TO WHOM DO WE DISCLOSE PERSONAL INFORMATION?
We may disclose your personal information to the following third parties for the purposes listed above:
· to your nominated representatives;
· other organisations or individuals who assist us in providing products, events, services and programs to you or to administer our business;
· professional service providers and advisors who perform functions on our behalf, such as lawyers and accountants;
· medical providers including medical and rehabilitation practitioners for assessing insurance claims; and
· Government, regulatory authorities or other organisations as required or authorised by law.
We may disclose your personal information to external service providers so that they may perform services for us or on our behalf or to assist us in providing our products, promotional events and services or to administer our business.
We may also disclose your personal information to a purchaser or potential purchaser in connection with the sale or potential sale of AgeMate, our business or any of our assets, including in insolvency, in circumstances which require the purchaser or potential purchaser to use such personal information consistently with this Privacy Policy.
When we disclose personal information to third parties, we make all reasonable efforts to ensure that we disclose only relevant information and that it is accurate, complete and up to date and that the third party will comply with the Privacy Act and/or the PDPA in relation to the use, disclosure and storage of your information.
Other permitted disclosures
We may disclose personal information in other circumstances, where the person concerned has consented to the disclosure, or where we are expressly permitted to do so by the Privacy Act, the PDPA or another law. These other disclosures may include where:
· you would reasonably expect the disclosure to occur (for example, quality assurance purposes or training);
· we are authorised or compelled by law to disclose;
· it will prevent or lessen a serious threat to someone's life, health or safety or a threat to public health or safety;
· it is necessary as part of the establishment or defence of a legal claim;
· it is requested by an enforcement agency such as the police; or
· it is a necessary part of an investigation following a complaint or incident.
Other uses and disclosures
We may collect, use and disclose your personal information for other purposes not listed in this Privacy Policy. If we do so, we will make it known to you at the time or before we collect, disclose or use your personal information and obtain your consent to the collection, use or disclosure of your personal information for such purpose where we are required to do so by law. If there is any change to the purposes for which we collect, disclose or use your personal information, we will inform you of such change before or during the collection, disclosure or use of your personal information.
DISCLOSURE OF PERSONAL INFORMATION OUTSIDE AUSTRALIA AND/OR SINGAPORE
We may disclose your personal information to recipients located outside Australia. The countries in which those third party recipients may be located are: USA, Canada, Hong Kong, Singapore, New Zealand and the UK.
You consent to the collection, use, storage and disclosure of your personal information in those countries, without us being responsible under the Privacy Act for such collection, use, storage and disclosure (or breach) of your information by the third-party recipients.
Where such recipients are located overseas, you may have rights to enforce such parties' compliance with applicable data protection laws, but you may not have recourse against those parties under the Privacy Act and/or the PDPA, as the case may be, in relation to how those parties treat your personal information.
We may transfer your personal information outside Singapore to Australia or the other countries listed above and if we do so, we will take steps to ensure that your personal information continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
INFORMATION COLLECTED VIA OUR WEBSITE
This Privacy Policy applies to the personal information that AgeMate collects through the following website agemate.com (the Website).
Cookies
A "cookie" is a small file stored by the web browser software on your computer when you access our Website. An explanation of cookies can be found on the Office of the Australian Information Commissioner's (OAIC) website.
We use session cookies for maintaining contact with a user throughout a web browsing session. Session cookies expire when the browsing session comes to an end or a user shuts down their computer.
We use persistent cookies for statistical purposes and to improve our Website.
You may accept all cookies, reject all cookies or be notified when a cookie is set. However, if you refuse the use of cookies by selecting the appropriate settings on your browser, this may prevent you from using the full functionality of the Website.
We will deal with any personal information collected by cookies in the same way we handle other personal information under this Privacy Policy.
Google Analytics
Our Website uses Google Analytics, a web analytics service provided by Google Inc. (Google). Google Analytics uses cookies to help analyse how users use the Website. Google Analytics anonymously tracks how users interact with the Websites, including where they came from, what they did on the Website and whether they completed any transactions on the Website.
The information generated by the cookie about your use of the Website (including their IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of compiling reports on the Website activity and providing other services relating to the Website and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate a person's IP address with any other data held by Google.
You can opt out of the collection of information via Google Analytics by downloading the Google Analytics Opt-out browser add-on here.
Third party websites
The Website may link to other websites which are outside our control, and other websites outside our control may link to the Website. Whilst we try to ensure that we link only to websites which share our privacy and security standards, once you have left the Website we cannot be responsible for the protection and privacy of any information which you provide on other websites. You should exercise caution and review the privacy statement applicable to the website in question.
SECURITY OF YOUR PERSONAL INFORMATION
We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.
We implement and maintain processes and security measures to protect personal information which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure. This includes:
· training our staff in how to keep your information safe and secure;
· storing your hard copy and electronic records in secure systems; and
· using trusted contracted service providers (including cloud storage providers).
However, we advise that there are inherent risks in transmitting information across the internet, including the risk that information sent to or from a website may be intercepted, corrupted or modified by third parties. If you have security concerns, or wish to provide personal information by other means (e.g. by telephone or paper), you may contact us using the contact details set out at the bottom of this Privacy Policy.
We take commercially reasonable precautions to keep all information obtained from our online visitors secure against unauthorised access (eg, data breach), collection, use, disclosure, copying, modification, or disposal, or similar risks, and we periodically review our security measures. However, please note that you are responsible for keeping information such as your login information and passwords confidential.
If the information we store is no longer required by us for any purpose for which it was collected and is no longer required by law to be retained by us, we will destroy or de-identify the information. We will only retain your personal information for as long as it is necessary for us to process your personal information as described above. Please be advised that we may retain some of your personal information after you cease to use our products or services, for instance if the personal information is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.
HOW CAN I ACCESS OR CORRECT MY PERSONAL INFORMATION?
We have measures in place to ensure the information we hold about you is accurate, complete and up to date.
You may access or request correction of the personal information that we hold about you by contacting us. Our contact details are set out below. There are some circumstances in which we are not required to give you access to your personal information.
There is no charge for requesting access to your personal information, but we may require you to meet our reasonable costs in providing you with access (such as photocopying costs or costs for time spent on collating large amounts of material).
We will respond to your requests to access or correct personal information in a reasonable time and will take all reasonable steps to ensure that the personal information we hold about you remains accurate and up to date.
If we refuse to provide you with access to your record or to update your record in the way you request, we will provide you with written reasons.
If we refuse to correct or update your information, you may request that we make a note on your record that you are of the opinion that the information is inaccurate, incomplete, out of date, irrelevant or misleading, as the case may be.
HOW CAN I MAKE A COMPLAINT?
If you have a complaint or concern regarding our handling of your personal information or think that your privacy has been affected, you should contact us using our contact details set out below to raise your complaint or concern.
We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this investigation and any subsequent internal investigation.
If you remain unsatisfied with the way in which we have handled your privacy complaint or concern, you may approach an independent advisor or contact the OAIC. See the OAIC website for more information about how to make a complaint.
CONTACTING US
If you:
· have any questions or would like further information about our Privacy Policy or practices,
· wish to make a complaint about the way we have collected, used, held or disclosed your personal information;
· would like to opt out of receiving our newsletter or information about AgeMate products or services, please contact our Chief Technology Officer / Data Protection Officer in any of the following ways:
o Email: hello@agemate.com
o Phone: +65 9249 0104
o Mailing address: 72 Anson Road, #07-04 Anson House, Singapore 079911
This Privacy Policy was last updated on: [16] December 2024